77gaya's Privacy Policy
We place the highest importance on the security of your personal information. This policy explains how 77gaya collects, uses, and protects your data.
What Information We Collect
77gaya believes in maintaining a safe and transparent relationship with you. We collect only the information that is essential for providing our services.
1.1 Personal Identification Information
When you open an account on the 77gaya platform, we collect the following information:
- Full name (as stated on your national identity card)
- Date of birth (for age verification — only persons aged 21 or above may participate)
- Email address
- Mobile number
- National identity card number or passport details (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, or bank account number)
1.2 Automatically Collected Information
When you use the 77gaya platform, our system automatically logs the following information:
- IP address and device identification details
- Browser type and version
- Date, time, and duration of visit (Bangladesh Standard Time, UTC+6)
- Pages visited and game activity logs
- Referrer URL (if you arrived via a link)
- Cookie and local storage data
1.3 Financial Information
Records of every deposit and withdrawal transaction are stored securely. We never store your full payment card number or PIN. Transaction information is used solely for dispute resolution and Anti-Money Laundering (AML) compliance.
How We Use Your Information
77gaya uses the information collected for the following purposes:
- Account Management: Creating, verifying, and maintaining your account.
- Identity Verification: Completing the KYC (Know Your Customer) process to prevent fraud and ensure security.
- Financial Transaction Processing: Securely processing deposits and withdrawals.
- Customer Support: Providing 24/7 support in Bengali via live chat.
- Promotional Communication: Sending bonus offers and updates with your consent.
- Responsible Gaming: Identifying unusual playing patterns and taking proactive steps to protect you.
- Legal Compliance: Adhering to applicable laws and regulations and resolving disputes.
- Platform Improvement: Analyzing overall user experience to improve service quality.
Sharing Information with Third Parties
77gaya does not sell or transfer your personal information to any third party for commercial purposes. However, information may be shared on a limited basis in the following cases:
3.1 Payment Processors
Information necessary to process transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment gateways. These third parties are governed by their own privacy policies.
3.2 Identity Verification Services
Information necessary to complete the KYC process may be shared with our approved identity verification providers.
3.3 Legal Authorities
Information may be provided in response to a lawful order from a competent legal authority, a court directive, or a legal obligation.
3.4 Game Providers
Our game providers, including Pragmatic Play, Spribe, JILI, and PG Soft, may access game session data, but they will not receive your personal identification information.
Cookies and Tracking Technologies
The 77gaya platform uses cookies and similar tracking technologies to improve your experience.
4.1 Types of Cookies
- Essential Cookies: Required for the basic operation of the platform. These cannot be disabled.
- Functional Cookies: Remember your language preferences, login details, and personalized settings.
- Analytics Cookies: Collect usage statistics for the platform to help improve our services.
- Marketing Cookies: Used to show relevant advertisements with your consent.
4.2 Cookie Controls
You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly. You can change your functional and marketing cookie preferences from your account settings.
Data Security Measures
77gaya has adopted industry-standard technical and organizational measures to protect your personal information.
- SSL/TLS Encryption: All data exchanged between the platform and your device is protected by high-grade encryption.
- Firewall Protection: Advanced firewalls and security systems are in place to prevent unauthorized access.
- Access Control: Only authorized personnel may access your information, and only for necessary reasons.
- Regular Security Audits: Our systems undergo regular security assessments and penetration testing.
- Data Backup: All data is stored in secure, encrypted backups.
- Two-Factor Authentication: Two-factor authentication is available to add an extra layer of security to your account.
Even so, no digital system is 100% secure. If you notice any unusual activity on your account, contact our live chat support immediately.
Data Retention Period
77gaya retains your personal information only for as long as necessary or legally required.
- Active account data: Retained for as long as the account remains active.
- After account closure: For the period necessary to meet applicable legal obligations.
- Financial transaction records: For the period required by legal requirements.
- Marketing preferences: Until you withdraw your consent.
After the specified period, data is securely deleted or anonymized.
Your Rights
77gaya respects your data privacy rights. Your key rights are listed below:
You may request a copy of the personal information we hold about you at any time.
If any of your information is incorrect, you may request that it be corrected. We will verify and update it as soon as possible.
In certain circumstances, you may request the deletion of your personal information, though legal obligations will still apply.
You may object to the use of your information for marketing purposes. Marketing communications will be stopped from the time of your request.
You may request a copy of your information in a structured, machine-readable format.
In certain circumstances, you may request that the processing of your information be restricted.
To exercise these rights, email [email protected] or contact us via 24/7 live chat.
Privacy Protection for Minors
77gaya strictly enforces a 21+ age requirement. We do not knowingly collect information from any minor. Age verification during registration is mandatory. If we confirm that information from a minor has been collected, that account will be immediately closed and the associated information will be deleted.
If a parent or legal guardian believes their minor child has opened an account on 77gaya, please contact our support team immediately.
International Data Transfers
Some of our service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. For any such transfer, we ensure that:
- The receiving party maintains an equivalent standard of privacy protection.
- Appropriate contractual safeguards (such as Standard Contractual Clauses) are in place.
- Data transfers are limited strictly to the purpose of providing our services.
Policy Changes and Updates
77gaya reserves the right to update this privacy policy from time to time. For significant changes, we will:
- Display a notice on the platform.
- Notify registered members via email.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after changes are made will be taken as your agreement to the updated policy. If you do not agree with the changes, please close your account and inform our support team.
Security Breach Notification
If a data breach occurs and it poses a high risk to your rights and freedoms, 77gaya will notify you as soon as possible through direct communication. The notification will include:
- The nature of the breach and its potential impact.
- The remedial steps we are taking.
- What you can do to protect yourself.
- Contact details for further information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Instant support in Bengali available 24/7.
We will try to respond to your request as soon as possible. For complex requests, additional information or identity verification may be required.
Have a question about privacy?
Our 24/7 live chat support team is always ready to answer any of your questions in Bengali.